FACT SHEET | PG&E Customer Service Phone No. 1-800-743-5000
PG&E informed us that beginning today, February 19, 2019, PG&E contractors will be performing routine gas meter inspections in Monterey neighborhoods. The inspections will last several weeks and is part of PG&E’s ongoing effort to provide safe and reliable gas service to customers. The contract PG&E workers will be inspecting thousands of residential and commercial gas meters. These inspections will determine if any corrosion has occurred to the meter assemblies or the risers. This inspection is conducted every three years.
The PG&E contract workers performing these inspections will enter the customers’ yards carrying a mobile device used for inputting data and taking pictures of the meter and its supporting facilities. All of the PG&E contractors will carry photo ID’s and will wear PG&E orange safety vests and hard hats, and their shirts will have the contractor logo. They will not be in PG&E vehicles but will have a PG&E placard on the door and in the windshield. Workers will also carry fact sheets pertaining to the work they are performing, which they will present to customers upon request.
It is important for you to know that the PG&E contractors will not enter any homes during these inspections. Residents can ask for an ID or badge and if they still feel uncomfortable about having the contractor on their premises, they can call PG&E's customer service line at 1-800-743-5000 to verify PG&E's presence in the community.
In addition, please know that automated calls are going out to customers who have a phone number listed on their PG&E online accounts. This work will not affect gas service. In the event a meter cannot be accessed, PG&E will schedule a visit and inspect the meter on a future date.