Library Issues Apology for E-mail Problem

The Monterey Public Library issued an apology for proliferation of e-mails that were generated following yesterday’s publication of the Library’s online newsletter. The Library has found that a problem occurred which caused newsletter subscribers to reply to all other subscribers as well as non-subscribers. The Library and the City are continuing to look into the cause of the problem. At this point, the major part of this problem has been resolved by taking down the e-mail list, and the Library is working closely with its service provider to resolve any remaining issues.

“At the Library, we value our relationships with our customers and the community, and I very much regret that this happened,” said Library Director Kim Bui-Burton. “We are taking a close look at how we distribute our electronic newsletter in the future so that this does not ever happen again.”

Library customers may continue to receive Circulation notices via e-mail without receiving unwanted messages. For further information, please contact Library Director Kim Bui-Burton at 831.646.5601 or e-mail buiburto@ci.monterey.ca.us.

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Posted: June 3, 2009
Media Contact:  Jeanne McCombs
Phone:  831.646.3949