Voluntary Guidelines for Residential Rental Owners and Managers were adopted by the City Council in Oct. 2001.The Guidelines are meant to assist landlords and tenants towards fair and reasonable resolution of issues regarding a variety of rental-related issues such as:

- Reasonable Rent Increases
- 60-Day Increase Notices
- One Annual Rent Adjustment
- Longer-Term Leases
- Consideration for Good & Long Term Tenants
- Consideration of Tenant Hardships
- Communication, Openness, Availability, Responsiveness
- Property Maintenance/ Habitability
- Mediation to Resolve Disputes
- Quality Service to Tenants (Customer Satisfaction)
- Resident Manager as an On-Site Emissary

Please review the Guidelines and the Peer Intervention Program designed to reinforce them. If you find that you are in a situation where this program can help, please download the intake form and mail or fax it to:

Conflict Resolution and Mediation Center of Monterey County
1900 Garden Road, Suite #110
Monterey, CA 93940
Phone: 831.649.6219 or 831.424.4694
Fax: 831.649.6287 Email

All questions regarding this program should be referred to the Conflict Resolution and Mediation Center of Monterey County.

For your convenience, we have also attached a link to www.dca.ca.gov/. This is a web site that contains a handbook, by the State of California, Department of Consumer Affairs: "California Tenants, A Guide to Residential Tenants' and Landlords' Rights and Responsibilities." This is a comprehensive publication that addresses many renter / landlord issues, and is provided for your reference. Also attached are the most recent renter assistance programs by the City of Monterey, administered by the Housing Advocacy Council of Monterey County, and the Home Share Program administered by the Alliance on Aging.