Page 1 | Page 2

A mechanism for concerned and involved rental housing owners and managers to promote and support Monterey rental housing solutions and encourage adherence to the Voluntary Guidelines for Rental Owners & Managers.

1. A standard Intake Form will be created and utilized to serve as an initial screening tool and provide essential information for PIP follow-up.
2. Intake forms will be available from Monterey City Council members, Housing Office ² staff, Housing Advocacy Council of Monterey County ³ and Conflict Resolution and Mediation Center ⁴, as well as other locations and websites, in response to complaints from rental residents who believe they have received a rent increase that is not in compliance with the Voluntary Guidelines.
3. Intake forms will be submitted to Conflict Resolution and Mediation Center for review and referral. Conflict Resolution and Mediation Center will perform an initial screening.

a. If the rent increase is found to be in compliance with the Voluntary Guidelines, Conflict Resolution and Mediation Center will so inform the renter, and the case will be closed.

i. If a hardship situation exists, Conflict Resolution and Mediation Center will offer to initiate mediation with the property owner or manager

b. If the rent increase is not found to be in compliance with the Voluntary Guidelines, Conflict Resolution and Mediation Center will forward the intake form to the Apartment Association of Monterey County (AAMC) for review and follow-up by the PIP.

i. The PIP will identify appropriate member(s), based upon geographic proximity to the subject property or existing relationship with the owner/manager in question, to contact the owner/manager and encourage adherence to the Voluntary Guidelines.

ii. The PIP committee member will report back to AAMC with the results of their efforts.

iii. AAMC will report back to Conflict Resolution and Mediation Center which will track overall results of the program and report these results to the Monterey Housing Office. The Housing Office will report progress and statistics to the City Council on a quarterly basis.

² City of Monterey Housing Office, City Hall, Monterey, CA 93940, Housing Office is located at 669 Van Buren Street, Phone: 831.646.5615, Fax 831.646.5616
³ Housing Advocacy Council of Monterey County, 10 Sherwood Drive #14, Salinas, Ca 93902, Phone 831.424.9186, Fax 831.757.1349
⁴ Conflict Resolution and Mediation Center, 1900 Garden Road Suite #110, Monterey, CA 93940 , Phone 831.649.6219 or 831.424.4694, Fax 831.649.6287

Return to top | Page 1 | Rental Guidelines Main Page